The goal of residents, managers and developers alike are to foster neighbourly connection and community. To assist in this development of relationships we have implemented various measures to help improve relations between residents, building management and the wider community.
Our main role as a business is to maintain buildings, ensure their relevance and value in the future, foster community, and provide an optimal living experience for the residents of buildings across Melbourne. Cowper Residences in Footscray acts as a shining example of community management within the industry.
In a recent conversation with The Urban Developer, our Managing Director Andy Dawson described the critical role that technology plays in the liveability of a building and how it has helped improve relations with tenants in Cowper Residences.
Immediate Connectivity
Erin Living creates the first step in the connection between residents and the building management. Resident’s very first interaction with our business is facilitated by the app’s move-in functionality, starting a digital dialogue. From this, residents can access information on every level regarding all aspects of building operation, amenities available and booking procedures, whilst promptly addressing queries they may face when moving into a new property.
“Everything is e-delivered as a part of their welcome pack. In this pack, they are provided details about how to download the Erin app. The app has already been populated to remove a lot of the guesswork new residents may face”.
“From this first move-in experience, a dialogue has been started with each resident that paves the way for regular communication relating to every facet of their experience in that building”.
Dedicated Community Management
As residents grow to enjoy the amenities and ease of utility with the app they are then introduced digitally to our dedicated Events and Community Development Manager.
By being able to effectively and immediately communicate to the residents, our Events and Community Development Manager can provide updates about the building in one centralised location. This is done to ensure residents are across all pre-planned events, functions, and activities, which all contribute to creating community.
We have observed that this is considered by the residents to be quite a personal interaction as they learn how to get the most out of living in the building. This also encourages the usage of amenities like the onsite gym or rooftop communal garden with captivating views of the CBD.
Ongoing dialogue and information exchange about external community facilities, restaurants, and retail sites within the immediate vicinity of Cowper Residences also exist. Whether this is a beer tasting event at Hop Nation, the latest furniture releases from Yellow Diva, or a pop-up exhibition from resident artist Arjuna Watson.
“Cowper Residences is quite a unique complex that embraces Footscray and the Western Suburbs. We adapt the events and activities calendar depending on what the community there would like, whether that be particular cultural events or more kid-orientated days. It’s part of our desire to show dedication and care to engendering community.”
If you would like to learn more about how Engine Property Group can provide tailored Owners Corporations management solutions for your development, get in touch here.
